1. Log in
Press MESSAGE (or enter * 86 #)
At the prompt to enter password, enter 43510 followed by #

“NEW MAILBOX SETUP” tutorial

2. Set your password
Enter your new password (min. 4 digits – max. 16 digits)
Press 1 to accept password, press 2 to re-enter

3. Record your name
At the tone, speak your name (“Chris Brown”)
Press # when finished recording
Accept your name by pressing 1 or press 2 to re-record
Press 1 to continue

4. Record your personal greeting
Press 1 to record
At the tone, speak your greeting
Press # when finished recording
Accept your recording by pressing 1 or press 2 to re-record
Press 1 to continue

Congratulations! You have successfully completed setting up your mailbox. You may now hang up.

From your desk phone
Press MESSAGE (or VOICEMAIL or enter * 86 #)
Enter your password and #

From another desk phone
Press MESSAGE (or VOICEMAIL or enter * 86 #)
Press #
Enter your mailbox number and #
Enter your password and #

From MXIE
Click on the VOICEMAIL icon in tool bar

From an outside phone
Call your direct number, a designated “backdoor to vm” number or the main number
When you hear the greeting, press #
Enter your mailbox number and #
Enter your password and #

From any phone
Press MESSAGE (or VOICEMAIL or enter *86#)
Press * to log into a group mailbox
Enter group mailbox number and #
Enter your personal mailbox number and #
Enter your password and #

From MXIE
Click on “you have a message”
Select a message to listen to and highlight it
Click on the green handset icon to play message

1 – Review messages
2 – Scan messages
3 – Send Message
4 – More options
From the Main Menu, press 1 to review messages

Options while listening to messages:
1 Repeat
7 Rewind (3 seconds)
8 Pause/Resume
9 Skip forward (3 seconds)
# Play next message
* Skip date/time

Options after listening to messages:
2 Save
3 Erase/Delete
4 Reply
5 Forward
6 Play previous message

From the Main Menu, press 4 to enter More Options menu

1 Change Personal Profile
1 Change password
* Return to main menu
2 Record your name or greeting
1 Record name
2 Record greeting (1 – 4)
3 Play name and greetings
4 Activate greeting
* Return to main menu
5 Control your presence

6 Call Forwarding
1 Activate/deactivate
2 Review settings
* Return to main menu
* Return to main menu

General Tips

  • If you know what buttons to press, press them without waiting for prompts.
  • Delete messages you don’t need; otherwise, your mailbox will get full.
  • Change your greeting to match your schedule (for example, vacation)
  • To bypass a person’s greeting, press any key.