1. Log in
a. Press ICM and enter 333
b. At the prompt, enter your security code ___________
(Your temporary security code will be the same as your mailbox number plus 997#. For example, if your mailbox number is 120, your security code will be 120997#).

“Welcome to your mailbox” tutorial

2. Record your name
a. At the tone, speak your name (“Chris Brown”)
b. Press # when finished recording
c. Accept your name by pressing # or press * to re-record

3. Record your personal greeting
a. At the tone, speak your greeting
b. Press # when finished recording
c. Accept your recording by pressing # or press * to re-record

4. Change your security code
a. Enter your new security code (min. 4 digits-max. 16 digits)
b. Re-enter your security code again

Setup Complete!
Congratulations! You have successfully completed setting up your mailbox. You may now hang up.

From your desk phone
Press ICM and enter 333 (or press the envelope image if blinking)
Enter your security code

From another desk phone
Press ICM and enter 333
At prompt for security code, enter 9 # (“invalid entry”)
Enter your mailbox number
Enter your security code

From an outside phone
Call your voicemail backdoor number (if you have one0 or call your office number
Press * during the greeting
Enter your mailbox number
Enter your security code

1 – New messages
2 – Send a message
3 – Manage Mailbox
From the Main Menu, press 1 to listen to new messages

Options while listening to messages:
4 Pause/Resume (while listening or recording)
8 Turn up volume
0 Turn down volume
* Back Up (rewind in 5 second increments)
# Go Forward (advance in 5 second increments)

Options after listening to messages:
1 Play next message
*1 Replay message
2 Save message
3 Delete message
5 Forward message
6 Reply
77 Access Saved Messages

From the Main Menu, press 3 to enter Manage Mailbox menu

Record your name:
Choose option 2, then option 6
Begin recording at the tone, press # when finished.
To save, press 9

Record or Change your greeting:
Choose option 1 (change your greeting)
Enter greeting number (1 thru 7)
To review, press 1
To rerecord, press 2
To save, press 9

Change your security code:
Choose option 2, then 3
Enter your new security code
Enter your new security code again
To save, press 9

A. “Hello. You have reached the voicemail for __(name)__ with the __(department)___. You have caught me away from my desk or out of the office. Please leave your name, phone number and a brief message. I will return your call as soon as possible. Thank you.”

General Tips

  • If you know what button to press during a prompt, go ahead; you don’t need to wait until the end of the prompt.
  • Delete messages you don’t need; otherwise, your mailbox will get full.
  • Change your greeting to match your schedule, for example, when you’re on vacation.
  • To reset the voice mail indicator light, press ICM # 409
  • To exit from a menu, press 9.
  • To bypass a person’s greeting, press ##.
  • To undelete a message, press 9 + 1 BEFORE exiting the Play Messages menu