Taylored Systems is an Indiana-based company with headquarters in Noblesville, Indiana. Founded in 1982, the company has steadily built a reputation for combining leading edge technology with unparalleled customer support.

Description:

Taylored Systems, Inc. is currently seeking Sales Professionals. Experience with technology sales a plus. Taylored Systems is a market leader that has built a reputation for leading edge technology with unparalleled customer support offering our partners the following: Voice over IP phone Systems, Carrier Services, Hosted Voice and Managed IT, Video Surveillance, Door Access Controls, Structured Cabling, and more.

The qualified candidate should have a good understanding of one or more of the following: VoIP, Hosted VoIP, Managed IT and Carrier Services, Video Surveillance, Door Access Control and Structured Cabling. Technology Sales Account Executive will be responsible for developing new customers through direct sales and building relationships. A proven B2B background is essential.

Responsibilities:
  • Develop new customers and maintain existing accounts
  • Maintain CMS data base of accounts
  • Achieve annual revenue targets
  • Work together with other company departments on Technology proposals for turn-key solutions
  • Attend and assist in marketing tradeshows representing our Sales Department
  • Conduct site surveys, as necessary
Requirements:
  • Experience with technology sales
  • Willingness to learn about and promote new products as they become available
  • Experience with B2B sales
  • Candidate must have excellent oral and written skills to prepare customer proposals
  • Candidate must have good computer skills in MS Office
  • Understanding of basic computer networks and internet protocols
  • Candidate should have basic estimating skills
  • Willingness and ability to communicate and build relationships with decision makers, CEO’s and CIO’s

Compensation package is commission based with draw and escalators. Bonuses are for reaching targeted goals. Comprehensive health insurance package available, and 401(K) plan with employer match. All candidates must pass background check and drug test. EOE / Drug Free Workplace.

Send resume to:
vpsales@taylored.com

The Customer Advocate is an inside sales position. The responsibilities of the Customer Advocate are to call on existing customers to ensure customer satisfaction and to offer new technology solutions that we offer as well as obtain referrals for new customers.

We are authorized resellers of: Toshiba & Zultys VoIP products, as well as door access control, video surveillance (CCTV), soundmasking, carrier services, and structured cabling.

Technology is an ever-changing industry with new applications being developed on a regular basis. The objective of the Customer Advocate is to keep in contact with our current customers, keep them informed of new and current solutions and assist them in all their technology needs.

In this position, you will have an assigned base of current customers to call on each quarter and maintain a personal relationship with them.

This is a full time position with opportunities for bonuses and advancement

Qualification Requirements

Prior sales experience would be helpful in this position. Knowledge of telecommunications, and or cabling and security industry experience is preferred. Candidate will need to possess effective communication skills both verbal and written. This person must also be detail-oriented with excellent people and telephone skills, able to meet deadlines, be self-motivated, a quick learner, and be able to handle multiple tasks.

Send resume to:
vpsales@taylored.com

The Customer Service Specialist, or CSS, will provide a superior customer experience in a timely, accurate, and professional manner. The CSS will field inbound communications from customers and coordinate with internal staff to ensure swift and correct resolution or escalation of all requests and problems.

The best CSS candidates will be genuinely excited to help customers.  They love to talk on the phone with customers. They are patient, empathetic, and passionately communicative. They enjoy building relationships while talking and emailing with the customer. CSSs should be able to easily put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving and strong follow-up skills should also come naturally to the Customer Service Specialists. They need to confident at troubleshooting and investigate if they don’t have enough information to resolve the problem. The goal is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

  • Manage incoming calls and emails from customers
  • Provide customers accurate, valid, and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions, and follow up to ensure resolution
  • Receive and place follow-up telephone calls/e-mails to answer customer questions
  • Thoroughly document customer interactions in ticketing system
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience
  • Strong verbal and written communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Capacity to be flexible in an ever changing environment
  • Intermediate proficiency on the computer
  • Ability to pay attention to detail
  • High school degree
Experienced in the installation, terminating and testing of Cat-5e, Cat-6 and Fiber Optic cabling. Experience with CCTV & Access Control a Plus.

Qualification Requirements

Must have valid driver’s license with good driving record and be able to pass a background check and drug screen. Excellent work history with references will be required. BICSI Certified Installers/Technicians along with an electronics background extremely helpful.

We are a full service Technology Company offering sales and service of VoIP, Access Control, Video Surveillance, Paging and Soundmasking along with Structured Cabling Services.

Send resume to:
vpsales@taylored.com

Experienced in the installation and service of CCTV, IP Video Surveillance, and Access Control.
We are authorized dealers for Honeywell WEBs-AX Security & Amano for Access Control and Milestone & ExacqVision for IP Video Management Software.

We are authorized dealers for Sony, AXIS, Toshiba and ACTi IP Cameras. Certification on these products a plus.

Qualification Requirements

Must have valid driver’s license with good driving record and be able to pass a background check and drug screen. Excellent work history with references and a proven track record will be required.

We are a full service Telecommunications Company offering VoIP, Carrier Services, Access Control, Video Surveillance along with Structured Cabling Services.

Send resume to:
vpsales@taylored.com

We are looking for someone highly motivated and experienced in the configuration and maintenance of Toshiba or Zultys VoIP and Toshiba Digital telephone systems or has experience with other manufacturers. This position will also be servicing, programming, and maintaining VoIP and Digital telephone systems and requires a strong desire to learn the latest hardware and software for the systems we sell and service today as well as future products. Knowledge of Routers, Firewalls, and Switches along with WAN is important.

Qualification Requirements

Job requires experience with VoIP and Digital systems; knowledge of routers, switches and firewalls will be helpful. Technicians with certifications such as CTP, CCNA, MCP Toshiba, Adtran, and Zultys will receive extra consideration. Applicant must have excellent customer service skills and work well with others. Salary and Benefits are based on proven experience with references.

Send resume to:
vpsales@taylored.com