Taylored Systems is an Indiana-based company with headquarters in Noblesville, Indiana. Founded in 1982, the company has steadily built a reputation for combining leading edge technology with unparalleled customer support.
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POSITION SUMMARY
Taylored Systems is seeking a qualified and motivated individual for the position of VoIP Engineer. Taylored has grown our Voice Technologies and IT Managed Services offerings considerably over the last several years, and we’re looking for someone who is passionate about growing and developing with us. This position would be responsible for fielding tickets for Moves/Adds/Changes and Incidents that are reported from our VoIP and IT customers.
This position will have numerous customer contact, both remote and onsite; configuring, installing new hardware or applications, and servicing existing installations. We do installations and provide services from a few devices up to 1,000+ devices, depending on what our customers want and need. Many of our customers have multiple applications and hardware on their site that Taylored Systems has sold them and now services.
KEY RESPONSIBILITIES
- Installing VoIP phone systems and other services as needed by our customers
- Work to improve your knowledge in our industry each day
- Taylored offers programs for obtaining certifications
- Communicating with dispatchers and the Voice/IT Team on ongoing issues
- Completing all required documentation within our ticketing system
- Adhering to On-Call procedures, which occurs on a rotation basis every 3-4 weeks, after training and ramp up
- Service VoIP customer systems and any other VoIP issues as they arise
POSITION REQUIREMENTS:
- Seeking an individual with 1-3 years of VoIP experience – particularly in an MSP environment
- Candidate is expected to primarily work out of our Noblesville Network Operations Center 8-5 M-F
- College Experience / Industry Certifications will receive additional consideration
- Knowledge of VoIP products and applications, basic networking, and PC skills
- Prior Experience with our established platforms – Fortinet, Cisco, Connectwise, Metaswitch, Zultys, A+, Net+ are not required – but desired
- Must be able to occasionally work from and move a 6-12’ step ladders
- Must be able to lift and carry 50 pounds
- Must be able to perform overhead work
- All candidates must pass a background check and drug test
BENEFITS SUMMARY:
Taylored Systems values all of our employees and offers a wide range of benefits to our employees. These include Health, Vision, and Dental insurance; Company provided Life, Short- and Long-Term Disability Insurance; 401(K) with employer match; Vacation time, eight paid holidays, and Paid Sick Leave; employer paid training or certifications geared toward enhancing your career; employee recognition & appreciation events.
Salary Range: 40K – 50K Annually
POSITION SUMMARY:
Due to rapid growth in our Managed Services offerings, we are seeking a knowledgeable, highly motivated individual for the position of IT Solutions Specialist. The ideal candidate for this role will be passionate about providing excellent customer service and IT resolutions for external and internal customers. This is an on-site, minimal travel role based out of our Noblesville Network Operations Center with office hours of 8-5 PM EST, Monday-Friday.
KEY RESPONSIBILITIES:
- Leverage experience and knowledge of customer environments to identify & provide solutions for customer needs with equipment, products, or services.
- Act as a liaison between the IT department and Sales department, communicate and work with our sales team to understand customer needs, provide IT guidance of new offerings, prepare client proposals, and offer sales support when necessary.
- Assist the Director of IT Services with expanding product and service offerings, as well as suggestions for adjustments to existing managed services.
- Manage client renewals such as creating renewal quotes and maintaining expiration dates of IT service agreements.
POSITION REQUIREMENTS:
- 3+ years of broad experience in IT, particularly in an MSP environment.
- Minimum high school diploma or GED required; Associate’s or Bachelor’s degree with a concentration in IT, and/or Industry Certifications preferred.
- ConnectWise, Fortinet, Cisco, Aruba, Peplink, Datto, Ubiquiti, Microsoft experience preferred.
- Strong verbal and written communication skills; able to present ideas, educate or mentor internal and external customers in nontechnical ways to accommodate all user capabilities.
- Ability to learn quickly and adapt to ever changing client needs and industry specifications.
BENEFITS SUMMARY:
Taylored Systems values all of our employees and offers a wide range of benefits to our employees. These include Health, Vision, and Dental insurance; Company provided Life, Short- and Long-Term Disability Insurance; 401(K) with employer match; Vacation time, eight paid holidays, and Paid Sick Leave; employer paid training or certifications geared toward enhancing your career; employee recognition & appreciation events.
Salary Range: $55K – 70K Annually Based on Experience
POSITION SUMMARY:
Due to continued growth in our IT Managed Services offerings, we are seeking a qualified, highly motivated individual for the position of IT Service Engineer. The ideal candidate for this role will be enthusiastic about providing excellent service while fielding support tickets for IT customers. This is an on-site, minimal travel role based out of our Noblesville Network Operations Center with office hours of 8-5pm, EST, M-F.
KEY RESPONSIBILITIES:
- Accepting and resolving service tickets as reported by external and internal customers, from inception to completion
- Maintain detailed documentation of all service ticket activities
- Communicate and work with our dispatchers and IT team with ongoing issues
- This position requires on-call weekend hours, on a rotation basis of 1 weekend every 4 to 5 weeks, after training and ramp up
- Work with other Taylored Systems departments, Voice and Low Voltage, to complete projects and resolve issues
POSITION REQUIREMENTS:
- 2+ years of IT experience, particularly in an MSP environment
- Minimum high school diploma or GED required; Associate Degree with a concentration in IT, and/or Industry Certifications preferred
- Fortinet, Cisco, Aruba, Peplink, Datto, ConnectWise, Ubiquiti, Microsoft experience preferred
- Must be able to work from and move a 6-12’ step ladder, perform overhead work, and lift and/or carry 50 pounds
- All candidates must pass background check and drug test
BENEFITS SUMMARY:
Taylored Systems values all of our employees and offers a wide range of benefits to our employees. These include Health, Vision, and Dental insurance; Company provided Life, Short- and Long-Term Disability Insurance; 401(K) with employer match; Vacation time, eight paid holidays, and Paid Sick Leave; employer paid training or certifications geared toward enhancing your career; employee recognition & appreciation events.
Salary Range: $36K – 42K Annually Based on Experience
POSITION SUMMARY:
Taylored Systems is seeking a qualified and motivated individual for the position of Security System Installation Technician. Taylored has grown our Low Voltage Department significally over the last several years, and we’re looking for someone who is passionate about growing and developing with us! This position requires knowledge and experience in the installation of Structured Cabling, IP Video Surveillance Systems, and Access Control Systems. Taylored Systems is an authorized dealer for Isonas and Verkada Access Control as well as Milestone, Hanwha and Verkada IP Video Management Software and Cameras. Certification or knowledge on these products is a plus.
KEY RESPONSIBILITIES:
• Installation of Video Surveillance and Access Control Systems
• Install and test new hardware for our customers as needed
• Install cabling as required to provide a Turnkey System
• Communicating with PM and Supervisors on all service-related items
• Completing all required paperwork for a job install
• Maintaining company provided vehicles, and truck stock
• Willing to work a compensated rotating on-call schedule
• Other related duties as assigned
POSITION REQUIREMENTS:
• 3 years minimum of related work experience
• Knowledge of basic electronics and IP networking is a plus
• Willingness to participate in company provided certification training
• Valid Indiana Driver’s license with a good driving record
• Must be able to work from and move a 6-12’ step ladders, including extension ladders
• Must be able to lift and carry 50-75 pounds
• Excellent analytical and problem-solving skills
• Ability to work from raised platform (Boom and Scissor Lifts)
• Excellent work history with a proven track record
All candidates must pass a background check and drug test
BENEFITS SUMMARY:
Taylored Systems values all of our employees and offers a wide range of benefits to our employees. These include Health, Vision, and Dental insurance; Company provided Life, Short- and Long-Term Disability Insurance; 401(K) with employer match; Vacation time, eight paid holidays, and Paid Sick Leave; employer paid training or certifications geared toward enhancing your career; On-Call bonus; employee recognition & appreciation events.
Starting Salary: 48K+ and based on experience and skill sets
POSITION SUMMARY:
Taylored Systems is currently seeking a Business Development Manager who has Experience with B2B technology sales. Taylored Systems has been a market leader for 40 years and has built a reputation for leading edge technology with unparalleled customer support offering our partners the following: IT Managed Services, VoIP Systems, Hosted VoIP, Internet Services, Video Surveillance, Door Access Controls, Structured Cabling, and more.
The qualified candidate should have a good understanding with one or more of the following services listed in the above paragraph. Business Development Managers will be responsible for developing new customers through direct sales and building relationships.
KEY RESPONSIBILITIES:
- Develop new customers by visiting businesses, attending various local events such as marketing tradeshows, and other various prospecting strategies
- Address potential technology needs for a client
- Answer potential customers’ questions about products, services, and prices
- Maintain accounts in our Customer Management database – ConnectWise
- Achieve monthly and annual revenue targets
- Work together with other company departments on technology proposals for turn-key solutions
- Conduct site surveys as necessary
POSITION REQUIREMENTS:
- Experience with B2B technology sales
- Willingness to learn about and promote new products as they become available
- Candidate must have excellent oral and written skills to prepare proposals and present them to a potential customer
- Candidate must have basic knowledge of Microsoft Office products
- Understanding of basic computer networks and internet protocol
- Willingness and ability to communicate and build relationships with decision makers such as CEO’s and CIO’s
- All candidates must pass a background check and drug test
BENEFITS SUMMARY:
Taylored Systems values all of our employees and offers a wide range of benefits to our employees. These include Health, Vision, and Dental insurance; Company provided Life; 401(K) with employer match; Vacation time, eight paid holidays, and Paid Sick Leave; employer paid training or certifications geared toward enhancing your career; employee recognition & appreciation events.
Salary Range: Compensation package is Commission based and will be explained more in depth during the interview portion.