ESI Voicemail FAQ

Q. I forgot my password. How do I get into my mailbox?

A. First, try entering zero, which is a default password. If that doesn’t work, contact your system administrator to have your password reset. Or send an email to service@taylored.com.

Q. I’ve been assigned an extension that belonged to another employee. How do I replace their recordings with my own?

A. Press PROGRAM, then press 1. Follow prompts to record a personal greeting.

Q. I have a mailbox but not a physical phone. How do I access my mailbox?

A. You have what’s called a “guest” mailbox. To access it, from any phone press PROGRAM, * star, your mailbox number and password. To record a greeting, press PROGRAM, VOICEMAIL, *star, your mailbox number and password.

Q. How do I access my voicemail from outside the office?

A. Call your direct number (if you have one); call the designated “backdoor” number or call the office main number. When you hear the automated attendant greeting, press * and enter your mailbox number. For example, enter *250.

Q. How do I create a holiday greeting for my ESI?

From any phone:

Press PROGRAM
Press HOLD
Enter administrator password (usually 12345 followed by #)
(At this point, the first menu option that you should hear is: “For system function programming, press 1”. If you don’t hear this, then the password is wrong. Try password 456. If that still doesn’t work, call Taylored Systems 317-776-4003 so we can change the password to 12345).
Select option 6 (prompt recording)
Select option 1 (main greeting)
Enter ID number 540 followed by #
Press 1 to record
Press 1 when finished recording
After hearing playback, press 1 to re-record or # to confirm

Please keep in mind that you will need to put the system into HDAY mode for this greeting to play. There should be a NIGHT button on one of the phones (usually the receptionist) that allows you to change the system mode by pressing it.