Q. I forgot my password. How do I get into my mailbox?

Q. I’ve been assigned an extension (with voicemail) that belonged to another employee. How do I replace their recordings with my own?

A. You have two options: 1) have your mailbox reset by contacting your system administrator (or send an email to se*****@******ed.com). Doing this erases the previous recordings (as well as any messages) and turns on the set up tutorial; or 2) re-record the current name and greetings. Log into the mailbox and at the main menu, choose option 3 to “Manage Your Mailbox”.

To Record Your Name

Choose option 2, then option 6
Begin recording at the tone, press # when finished.
To save, press 9

To Record Your Greeting:

Choose option 1 (change your greeting)
Enter greeting number (1 thru 7)
To review, press 1
To re-record, press 2
To save, press 9

To Change Your Security Code

Choose option 2, then 3
Enter your new security code
Enter your new security code again
To save, press 9

Q. How do I access my voicemail from outside the office?