A key aspect of any business is having a reliable and effective communications system. Over time, cloud-based — also known as voice over internet protocol, or VoIP — phone systems have become the go-to for many businesses thanks to a variety of features such as affordability, flexibility and scalability. For business owners who have yet to make the leap to cloud-based phone systems, there may be many questions, such as:
- What is a cloud-based phone system?
- What are the features and benefits of cloud-based phone systems?
- Can I use a cloud phone system with my cell phone and/or existing in-office phones?
- Is a cloud-based phone system right for my business?
Read on to find the answers to those questions and to better understand cloud-based phone systems.
About Cloud-Based Phone Systems
Cloud-based phone systems are an advanced type of business communication system that allows users to make calls over the internet as opposed to a traditional phone line. By combining the flexibility of the internet with the high-performing features of a traditional business phone system, cloud-based phone systems are transforming the way that businesses operate.
Rather than building and maintaining a traditional phone system, cloud-based phones allow for a fully unified communications system across a variety of devices. This is achieved by storing all the information, data and settings for the system in the cloud so it can be accessed anywhere with an internet connection.
Features & Benefits of Cloud-Based Phone Systems
Although this technology can sound overwhelming to business owners who have only used traditional phone systems and mobile phones, the reality is that cloud-based phones provide all the features and functions one would expect from their business phone system as well as a variety of unique benefits. And they provide this while still allowing the use of existing cell phones and/or business phones.
Some of the key features of cloud-based phone systems include:
- Unified messaging
- Presence management
- Instant messaging and chat
- Web and audio conferencing
- Desktop integration
- Call recording
- Contact center applications
Fans of cloud-based phone systems enjoy the high call quality, helpful features and accessibility via mobile devices. Because everything needed to run the system is hosted in the cloud — which is backed by multiple, secure off-site data centers — users can access the phone system from anywhere, including from their cell phones. This offers exponential flexibility for remote work, giving business owners and employees the chance to get more done from wherever they may be.
Most cloud-based phone systems have user-friendly apps for both iOS and Android, meaning your entire team can use their existing cell phones to access the system’s wide range of mobile features. Not only does the cloud phone allow for streamlined branding for customers when calling in, but it also offers tremendous scalability for growing businesses.
Taylored — Cloud Phone Systems Experts
At Taylored, we understand that your business needs a solid communications system to run daily operations and to grow over time. We also know that switching your phone systems can be a tough decision. As with any business investment, it’s important to understand your options and work with a provider you can trust. The ever-changing technology of business phone systems is often confusing and overwhelming, but that’s where Taylored comes in.
Our goal is to use our more than 35 years of experience in business phone systems and technology solutions to help each client find the right communications system for their needs without confusion or hassle. Using our decades of experience, we’re confident we can help your business find the perfect solution, no matter your size, industry or business complexity.
Contact us today to learn more about cloud-based phone systems and to see how Taylored can help transform your business’s communication platform.