Using a hosted unified communication solution, employees can work efficiently through mobility, unified messaging, presence management, instant messaging/chat, web and audio conferencing and contact center applications. All of these features let remote workers or remote offices act as one, giving transparency to customers. These features also allow for flexibility, working ½ days from home or catching an important call while on the road. To leverage these and other benefits, companies often see the need to implement a hosted unified communication solution.

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Different Types of Unified Communications

Mobility

This feature enables your desk applications on your mobile device. For example, single number access, make and receive calls as if you were in the office, presence management, integrated chat and much more. This unified communications solution allows your employees to work from anywhere, making it a critical component of effective business voice solutions in today’s mobile-first world.

Presence Management

Real time information about employee status such as: available, unavailable, in a meeting, on the phone, or at lunch. It also provides a customized note allowing employees to know how best to communicate. You can customize your presence status, and indicate the best ways to reach you, all at a glance.

Instant Messaging/Chat

message bubbles Gives you the ability to send and receive secure texts and facilitate communication within your organization, beyond office walls—chat across the hall or across the world. When you're done, you'll have a history of what was said and the actions taken. This level of transparency and connectivity is a pillar of Taylored System Business Managed Voice Solutions.

Softphone

A hosted unified communications software application that allows the user to make telephone calls over the internet or a data network using their computer, laptop, or mobile device. You can also chat and change your status—all from your smartphone, quickly and easily. This is one of the most sought-after features among companies implementing business VoIP in Indianapolis and beyond.

Unified Messaging

The ability to view a .wav file, attachment of a voice message and/or fax from your email inbox on your desktop computer, laptop or mobile device.

Desktop Integration

Click to call internal and external parties, highlight and click to dial from within another application such as CRM (customer relationship management), document, or website. This also includes screen pops, call log, view incoming and outgoing calls, drag and drop for transfer and call handling rules. Call or contact Taylored Systems today to learn more about these and other unified communications solutions.

Desktop Fax

fax machine Allows you to view a .wav file attachment of a voice message and/or fax from your email inbox on your desktop computer, laptop or mobile device.

Call Recording

Full time and on-demand call recording in a hosted contact center can be used for employee training to manage quality and improve customer service. Studies have found that employees who know they are being recorded provide better customer service and present a more positive image of the company for which they work. Call Taylored Systems to learn more about your options.

Audio, Video & Web Conferencing

Group Of Businesspeople In Video Conference At Business Meeting Conferencing solutions allow employees to collaborate at a moment's notice or by scheduled invitation. Costs may be reduced by eliminating third party web and audio conferencing services.

See What People Say about Taylored Systems

    
 
 
         
   Carrie Drake 
 
 
 
 Trustindex verifies that the original source of the review is Google. It is an absolute pleasure working with Taylored Systems. They are quick to respond and always available for assistance when you need them. Highly recommend!
  
 
        
   Don Hinds Ford 
 
 
 
 Trustindex verifies that the original source of the review is Google. Taylored Systems has continued to give us excellent Service and Customer Service.  They are always right on top of any issues that come up and work quickly to get any problems resolved.  They are definitely a top notch team.
  
 
        
   djsirius 669 
 
 
 
 Trustindex verifies that the original source of the review is Google. We recently had the pleasure of working with Taylored Systems for the installation of network cables, access points, a switch, and a firewall at our new showroom in Indiana. From start to finish, their team demonstrated exceptional professionalism, attention to detail, and efficiency. The project was executed seamlessly and on schedule, making the entire process smooth and stress-free. The quality of their work was outstanding, and their commitment to ensuring everything was installed and configured properly did not go unnoticed. Their willingness to go the extra mile and their clear communication throughout the project made them a reliable partner. We would not hesitate to reach out to them for future projects and highly recommend their services to anyone in need of network infrastructure installations. Thank you once again for the excellent service!
  
 
        
   Patty Farran 
 
 
 
 Trustindex verifies that the original source of the review is Google. Our experience with Taylored Systems has been great! The relocate of some secuirty cameras and planning for our next phase of security improvement went very smoothly. Thank you Jeremy, Mike and Mandy for all you do to keep us safe. Taylored Systems is an A+ company in our books!
  
 
        
   Cole Whittington 
 
 
 
 Trustindex verifies that the original source of the review is Google. Bonnie with Taylored helped my small chemical sales company get off our legacy two decade old NEC system and on to VOIP. The process was seamless, bonnie and her team were there every step of the way to make sure all the ts were crossed and the is were dotted. Love our partnership with Taylored and recommend them to anyone needing IT or Phone services.
  
 
        
   Heather Hunter 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had a difficult install with issues that kept popping up. Raphael worked very hard all day and fixed the issues and got the installation of our door system accomplished, all while having a great attitude and smile on his face! Highly recommend Taylored Systems, they work hard to get the job done!
  
 
        
   Jennifer Billington 
 
 
 
 Trustindex verifies that the original source of the review is Google. Taylored Systems recently completed a much needed phone system upgrade for us.  They were extremely flexible through the project as we tried to stay on our timeline.  Joe, Bonnie and Mike have outstanding knowledge of Zultys and were key to our successful implementation.   The voice team continues to provide proactive support and quick response when we need assistance.
  
 
        
   Brandon Caldwell 
 
 
 
 Trustindex verifies that the original source of the review is Google. Taylored Systems is a wonderful company to not only do business with but become a partner with. The relationship we have with Taylored Systems is unmatched. I have worked with other vendors and even other local MSPs who do not even come close to the service, professionalism and expertise that Taylored Systems offers. I have had several issues and every time Taylored Systems delivers. I would like to say thank you to David Rash for all that he does. Thank you for being a wonderful company to work with and develop a professional relationship with.