Your business moves fast—and your technology needs to keep up. Traditional phone systems weren’t built for today’s customer expectations or modern workplace setups. Whether your team is remote, hybrid, or fully in-office, the way you manage customer communication has to evolve.
Cloud contact center solutions offer a smarter, more flexible approach. You get the tools to streamline conversations, reduce downtime, and scale effortlessly as your needs change. With the right partner guiding your transition, moving to the cloud is easier than you think—and the benefits are immediate.
Cloud-based systems don’t just support better communication—they unlock it.
Why Indiana Businesses Trust Taylored Systems
When you’re investing in a cloud contact center, you’re not just buying software—you’re choosing a partner to support your business for years to come. That decision should be based on trust, proven experience, and the ability to truly deliver.
Four Decades of Indiana-Based Reliability
For over 40 years, businesses across Indiana have counted on Taylored Systems to keep their technology aligned with their goals. Our team doesn’t believe in cookie-cutter solutions. Instead, we focus on learning how your business operates day to day, what challenges you’re facing, and where you want to go next.
That hands-on approach makes a difference. You won’t be routed through a national call center or passed between vendors. When you reach out to us, you’re talking to a local team that knows your system and is ready to act—fast. We’ve built long-term relationships with clients by being responsive, reliable, and proactive.
Everything You Need, All in One Place
Managing multiple providers can turn even simple technology issues into time-consuming problems. Taylored Systems eliminates the hassle by offering everything under one roof. From your cloud contact center platform and VoIP phones to your physical infrastructure—like structured cabling and surveillance systems—we coordinate every piece so that your communication environment runs smoothly.
This integrated model saves you time, reduces finger-pointing between vendors, and ensures your systems work together seamlessly. Whether you’re setting up a new location, expanding your team, or simply streamlining what you already have, our experts handle the details so you can stay focused on your business.
Solutions That Scale With You
Growth is great—until your technology starts slowing you down. Our cloud-based contact center systems are designed to adapt. Whether you’re adding five employees or opening a second office, we make sure your communication tools scale easily and securely. You won’t need to buy new hardware or rebuild your system from scratch.
And because we know Indiana businesses inside and out, we tailor every rollout and recommendation to your industry, your goals, and your pace of growth.
What You Gain by Going Cloud-Based
The right contact center platform doesn’t just support your operations—it transforms them. Cloud-based systems give you the flexibility to grow, the tools to perform, and the confidence that your communication infrastructure will never hold you back.
Scale Without the Headaches
Your business doesn’t stand still, and your technology shouldn’t either. Whether you’re hiring new agents, opening a new location, or pivoting your service model, a cloud contact center can adapt instantly. There’s no need to wait on hardware shipments or system upgrades. With just a few clicks, you can add users, adjust workflows, or expand service channels—without disruption.
Keep Your Team Connected, Wherever They Are
In today’s hybrid and remote-first environments, location should never limit productivity. A cloud contact center keeps your team connected to customers and colleagues, no matter where they’re working from. Calls, live chats, reporting dashboards, and internal communication tools are all accessible through a secure online platform. That means your agents stay aligned, supported, and responsive, whether they’re at home, in the office, or on the move.
Serve Customers Better on Every Channel
Customer expectations have changed. They want to reach you on their terms—whether that’s a phone call, email, or chat. Cloud platforms unify all these interactions into a single interface. Your team gets the full picture of each customer journey, while your customers experience seamless, personalized service.
By eliminating silos, your agents can resolve issues faster and avoid repeating questions, leading to higher satisfaction and stronger loyalty.
Clarity That Drives Performance
Guesswork has no place in modern customer service. With cloud contact center solutions, you gain real-time visibility into everything from average hold times to call resolution rates. These insights empower your managers to coach more effectively, spot process gaps, and celebrate top-performing agents. Even better, all data is stored securely and accessible on demand—so reporting is never a chore.
Built-In Business Continuity
Unexpected downtime can cost more than just missed calls—it can damage relationships and disrupt revenue. Cloud contact centers are built for resilience. With automatic failover systems, geographically redundant data centers, and 24/7 monitoring, your operations stay live—even when local infrastructure fails. Your customers won’t know there was ever a hiccup.
Security Without the Complexity
Cloud platforms don’t compromise on safety. With end-to-end encryption, role-based permissions, and regular system updates, you’re equipped with enterprise-grade protection. You stay compliant with industry standards without adding pressure to your internal IT team.
From performance to protection, cloud-based contact centers remove the barriers that slow you down—and give you the tools to lead in customer experience.
Say Goodbye to These Pain Points
Outdated phone systems and legacy software may still be holding your business back. Slow response times, rising costs, and inconsistent customer experiences are more than daily annoyances—they can erode trust and limit growth. With a cloud-based contact center, these issues aren’t just minimized—they’re solved at the source.
Stop Paying for Outdated Hardware
Maintaining aging phone systems doesn’t just eat up your budget—it drains time and resources that could be focused elsewhere. On-premise infrastructure requires regular updates, repairs, and replacements. With a cloud solution, all of that disappears. You get automatic updates, lower maintenance costs, and the freedom to manage your system from anywhere.
There’s no bulky equipment to install, no physical servers to house, and no complex upgrade cycles to plan around. Our team handles everything for you, giving you more control with less hassle.
Shorten Wait Times and Keep Customers Engaged
Long hold times frustrate callers and can quickly lead to lost opportunities. Intelligent routing, smart call queues, and customizable IVR (Interactive Voice Response) ensure your customers connect with the right person faster. Features like automated call-backs eliminate the need for customers to wait on hold at all.
Your customers stay informed and in control—and your team handles more calls efficiently, without burnout.
Support Remote Teams With Confidence
Hybrid work is here to stay, and your contact center should support it seamlessly. Whether your agents work from a single office or across the country, they’ll have the same tools, data access, and support.
We help you configure secure cloud access that protects customer information while empowering your team to deliver exceptional service from any location. Clear audio, stable connections, and full system functionality come standard.
Replace Guesswork With Visibility
Without data, it’s impossible to improve performance or measure success. That’s why our contact center platforms offer real-time dashboards and detailed reporting tools. You’ll see who’s calling, how long they’re waiting, what’s being resolved, and where gaps may exist.
Our team helps you set up and customize these reports so they align with your goals—whether that’s boosting satisfaction scores, reducing call handling time, or increasing agent efficiency.
Solve Problems Before They Grow
By identifying bottlenecks and inefficiencies early, you can make quick adjustments that prevent future issues. Performance alerts, agent analytics, and call recordings allow you to fine-tune your operations without disruption.
Cloud contact centers aren’t just a reactive fix—they’re a proactive strategy for stronger customer service and operational resilience.
Built for Your Industry’s Real Demands
Every industry has unique communication needs. Taylored Systems delivers cloud contact center solutions designed to meet your specific challenges.
Healthcare
We help medical offices, clinics, and healthcare networks manage sensitive data and high call volumes while staying HIPAA-compliant. Whether it’s appointment scheduling or follow-ups, you’ll be equipped to communicate efficiently and securely.
Education
Our systems help schools centralize communications across departments and campuses. Admissions, tech support, and administrative teams stay connected with families, faculty, and students alike.
Retail & eCommerce
We support businesses where fast, accurate customer service is mission-critical. From managing orders and returns to handling multi-channel customer questions, we help you keep things running smoothly.
Professional Services
From law firms to accounting offices, we help client-facing teams maintain reliable communication and safeguard sensitive information. Better service starts with better infrastructure—and we’re here to build it.
Our experts work directly with you to tailor each system to your environment. We don’t believe in one-size-fits-all. Your industry is different—and your contact center should reflect that.
How Taylored Gets You Up and Running
Rolling out a new contact center platform can feel overwhelming—but it doesn’t have to be. When you partner with Taylored Systems, we take the guesswork out of the process. Our approach is clear, hands-on, and built to keep your operations running without interruption.
We Start With Your Business, Not the Software
Every successful implementation begins with understanding your goals. We don’t just ask about features—we ask about outcomes. What’s costing your team time? Where are customers dropping off? What would better look like?
Our team works closely with yours to uncover bottlenecks, map out call flows, and define measurable improvements. This discovery process ensures your system is designed around how your business actually operates—not how a vendor thinks it should.
Seamless Deployment That Doesn’t Disrupt Your Day
A smooth transition is all about planning—and we handle that for you. From configuring your call queues to training your agents, we make sure everything is done right the first time. We build schedules around your operations so your team can stay focused on serving customers while we handle the details behind the scenes.
You won’t need to chase vendors or manage integrations across multiple platforms. Our in-house team handles the rollout from end to end, ensuring that your system is live, tested, and fully functional without unexpected delays.
Support That Goes Beyond Setup
What sets Taylored apart is how we support you long after your system is live. We provide real-time monitoring, on-call assistance, and regular performance reviews to make sure your solution keeps pace with your business.
As your needs evolve, we adapt your contact center to match. Whether you’re onboarding new team members, adding features, or expanding to another location, our experts are just a call away. You’re never left managing your system alone—we’re always behind the scenes, optimizing and fine-tuning so you don’t have to.
Strategic Insight, Not Just Technical Support
Beyond maintenance and troubleshooting, we bring strategic guidance to every stage of your journey. We help you interpret usage reports, refine workflows, and uncover opportunities for automation and improvement.
With Taylored Systems, your contact center isn’t just up and running—it’s performing better than ever.
Ready for a Better Way to Manage Calls?
The wrong communication tools can hold your business back. Missed calls. Long wait times. Limited visibility. But the right system—and the right partner—can change everything.
At Taylored Systems, we don’t just sell cloud contact center solutions. We build partnerships that help you grow, adapt, and succeed long term.
Whether you’re ready to switch now or just exploring your options, we’d love to learn about your goals and show you what’s possible. Schedule a free consultation today and take the first step toward a smarter, more scalable future.