Taylored Systems is an Indiana-based company with headquarters in Noblesville, Indiana. Founded in 1982, the company has steadily built a reputation for combining leading edge technology with unparalleled customer support.
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Job Summary
As a Business Development Manager, you will play a pivotal role in driving the growth and success of the business by introducing clients to our full suite of integrated technology solutions, including Managed IT, Cybersecurity, Physical Security (Video Surveillance & Access Control), Structured Cabling, and Cloud VoIP Services. Your primary responsibility will be to identify new business opportunities, build strategic partnerships, and foster strong client relationships. This involves visiting local businesses, participating in community events, engaging in cold calling efforts, and diligently pursuing leads from our website. Adept in setting up initial meetings with potential clients will serve as the gateway to introducing our products and services. Serve as a knowledgeable resource, addressing client inquiries about our products, services, and pricing, while collaborating with different departments within Taylored Systems to craft personalized technology proposals. Conducting site surveys when needed to gather a better scope of what products are needed and where they will be installed is essential in providing the most efficient and personalized proposal. Following project completion, you’ll circle back to our clients, reinforcing our commitment to satisfaction and solidifying long-term relationships with businesses.
Duties and Responsibilities
- Create new sales opportunities through prospecting.
- Build long-term relationships with new and existing customers.
- Developing new prospects in interacting with assigned customers to increase sales and margin of the company’s products and/or services.
- Deliver sales bids, presentations, proposals and/or product demonstrations.
- Generate new client relationships by actively engaging with local businesses, participating in community events, making strategic cold calls, and diligently following up on leads generated through our website.
- Set up initial meetings with new clients to present our products and services.
- Address potential technology needs for clients.
- Answer client questions about products, services, and prices.
- Collaborate with other departments within Taylored Systems on technology proposals.
- Conduct site surveys, as necessary.
- Follow up with clients after the job has been fully completed to ensure satisfaction.
- Identifies and analyzes customer preferences to properly direct sales efforts.
- Collaborates with prospective clients to grasp their challenges; discern and recommends equipment, products, or services tailored to address those specific needs.
- Performs other duties as assigned.
Required Skills/Abilities
- Communication and negotiation skills.
- Ability to build rapport.
- Time management and planning skills.
- Ability to work in a team environment.
- Ability to develop and deliver presentations.
- Results-driven with a passion for meeting and exceeding targets.
- Knowledge of various technology products and services.
- Ability to close business to business technology sales.
- Ability to identify opportunities and strong problem-solving skills.
- Excellent time management skills with a proven ability to meet deadlines.
- Proficient with Microsoft Office Suite or related software.
Education and Experience
- 2 years of relevant business-to-business Sales experience required.
- Comparable record of sales leadership experience required.
- High school diploma or equivalent.
- Valid Indiana driver’s license and dependable transportation.
Benefits
- Medical, Vision, and Dental insurance
- Retirement Savings Plan (401k) with an Employer Match
- Company Provided Life and AD&D Insurance
- Company provided Short-Term & Long-Term Disability Insurance
- 10 Company Paid Holidays
- Paid time off to be used for vacations, sick days, or personal time
- Extra 8 Hours are accrued for employee Birthday
- Access to our onsite fitness facility equipped with cardio and strength training equipment
- Employee Engagement Activities throughout the year
- Paid training opportunities to expand on industry knowledge
- Company Cellphone and Laptop will be provided for this position
- Mileage reimbursement is available for business use of personal vehicle
Compensation
The Business Development Manager is based on experience and partnered with an uncapped commission plan, offering unlimited earnings potential.
Taylored Systems is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran status, age, or disability. This position does require a pre-employment background check and 5-panel drug screen.
Job Summary
As a Member of the Technology Solutions Team, you will be responsible for fielding tickets for Moves/Adds/Changes and Incidents that are reported from our IT and VoIP customers. This would also entail the installation and configuration of voice systems, networking equipment, servers, backup appliances, and workstations. The IT Systems/VoIP Engineer will also assist in designing, implementing, and maintaining secure, scalable network and server infrastructures for clients, ensuring optimal system performance and reliability. The candidate will work alongside senior engineers while developing real world skills in networking, VoIP systems, and managed IT environments. Candidate is expected to primarily work out of our Noblesville Network Operations Center 8 AM-5 PM, Monday to Friday. Travel to client sites as required if remote support isn’t possible.
Duties and Responsibilities
- Accepting and resolving service tickets as reported by external and internal customers, from inception to completion.
- Installing new Hardware for our customers, including but not limited to Servers, Networking Hardware, Software, and Backup Appliances.
- Installing and programming VoIP phone systems for our customers and providing follow-up technical support and training.
- Provide technical support and exceptional customer service via phone, email, or onsite visits.
- Communicate and work with our dispatchers and the technology team with ongoing issues.
- Maintain detailed documentation on all service and install ticket activities daily to reflect the progress being made.
- Ensuring a daily time entry to reflect at least 8 hours per day is completed.
- Completing on-call rotations every 3-4 weeks after the initial 90 days.
- Work with the Low Voltage department to complete projects and resolve issues as needed.
- Conducting system performance analysis and recommending improvements.
- Ensuring security and compliance best practices are followed.
Required Skills/Abilities
- Knowledge of both VoIP and IT products and applications.
- Knowledge of Voice products and applications such as NEC, Metaswitch, Zultys, A+, and Net+.
- Knowledge of IT Networking platforms such as Fortinet, Cisco, Aruba, and Ubiquiti.
- Knowledge of IT MSP Software/Platforms such as ConnectWise and Datto.
- Knowledge of Cloud environments such as Azure, AWS, M365, etc.
- Ability to terminate and test Cat5e/Cat6 cabling.
- Ability to work from and move a 6-12’ step ladder, including extension ladders.
- Ability to lift and carry up to 75 pounds.
- Ability to perform overhead work.
- Ability to research and apply critical thinking to a wide range of technical issues.
- Ability to organize and prioritize multiple work assignments.
- Ability to work in a fast-paced environment, both from a schedule and independently.
- Motivation to continually learn and improve within the industry.
- Excellent oral and written communication skills.
- Reliable transportation to and from the office.
- A valid Indiana drivers license is required.
Education and Experience
- Highschool Diploma or Equivalent required.
- College / Industry Certifications preferred.
- 2+ years of experience working in an MSP or IT service environment preferred.
Benefits
- Medical, Vision, and Dental insurance
- Retirement Savings Plan (401k) with an Employer Match
- Company Provided Life and AD&D Insurance
- Company provided Short-Term & Long-Term Disability Insurance
- 10 Company Paid Holidays
- Paid time off to be used for vacations, sick days, or personal time
- Extra 8 Hours are accrued for employee Birthday
- A free work out space located within the office building
- Employee Engagement Activities throughout the year
- Paid training opportunities to expand on industry knowledge
- Company Cellphone and Laptop will be provided for this position
- Mileage reimbursement is available for business use of personal vehicle
- An on-site company vehicle will also be provided during work hours for travel to customer sites.
Compensation
The salary for the IT Systems/VoIP Engineer role begins at $60,000 per year, with the opportunity for increased compensation based on experience, certifications, and proven technical proficiency.
If this opportunity feels like a strong match for your skills and interests, we encourage you to apply. Even if you don’t meet every listed ability, we still welcome your application because you may be an excellent fit for our team with some initial training!
Taylored Systems is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran status, age, or disability. This position does require a pre-employment background check and 5-panel drug screen.