Bank IT Services for Credit Unions and Small Banks
This eBook outlines how you can elevate your technology to compete with corporate banks
Understand a full range of solutions to support internal teams and your customers, including:
Competing With Large Consolidated Financial Institutions
Meeting Industry Compliance Standards
Keeping Digital And Physical Assets Safe
Maintaining Professional Presence And Technology Across Multiple Branches
Implementing Flexible Solutions To Enable Remote Work
Read how small banks and credit unions can use technology to compete with large banks.
Bank and Credit Union Case Studies Featured In This eBook
Take a look inside at the Table of Contents
Smaller, independent banks and credit unions don’t have a large corporate foundation to fall back on when it comes to implementing and managing IT services that not only meet their internal needs but also meet the needs of their customers. The challenges are many, and they span every aspect of the bank’s operations.
With 16 locations, many in rural areas, Citizens State Bank needed to connect all of its branches with one another. The previous phone setup consisted of individual phone systems in each location. The end users were connected by an intercom system that only gave the illusion that everyone was connected.
In its past relationships with banking IT services providers, KEMBA Credit Union leaders were disheartened by the slow response times they experienced. “That is detrimental when a small credit union like us has a problem,” says Brian Wilkerson, KEMBA vice president/COO.
Excerpt: Enhancing Banking Culture and Customer Experience with Technology
Managing technology in a new era of remote work
The COVID-19 epidemic has caused us to change how we all work, and some of these adaptations will surely remain in place permanently. Like most industries, financial institutions will need to adapt to allow workers to do more from home, while keeping sensitive data safe.
Streamlined, cloud-based solutions help workers do more than just check their email; they give employees access to the data and resources they need to complete tasks and serve customers regardless of work location. And with redundant backup solutions in place, bank staff never has to worry that data will get lost along the way.
ENABLE CUSTOMER SERVICE INTERACTIONS AND A SEAMLESS EXPERIENCE ACROSS MULTIPLE LOCATIONS.
Using call masking phone systems, your customers never need to know you’re anywhere other than the office. You can program your system to show the location you want...