These software platforms always use box 990 for the auto attendant. However, the main part of the script is recorded as an “instructional greeting” in box 990. So the holiday greeting will be recorded as instructional greeting #5.

To record the holiday greeting:

From any phone:
• Log into voicemail (press VOICEMAIL or press ICM + 33 or 333 or 3333)
• At the prompt, “enter your security code” enter 9 #
• At the prompt, “that was an invalid entry. Enter your mailbox number (or user ID)” enter 990#
• Enter security code 990997#
• Choose option 3 (manage mailbox)
• Choose option 6 (change instructional greeting)
• Select greeting number 5
• To record, press 2
• When finished recording, press #
• To review, press 1
• To rerecord, press 2 or
• To save, press 9
(At this point, the holiday greeting is now active. If  this is done ahead of time and it isn’t ready for the holiday greeting to play yet, then to change back to the regular greeting, press 9. To select a greeting, press 1. Enter greeting #1. The system is now back to their regular greeting. When the time comes to have the holiday greeting (#5) play, the steps will need to be gone through again and change the greeting to #5. When the holiday is over, go through these steps again to change back to greeting #1).
Hang up